Frequently Asked Questions
Frequently Asked Questions (FAQ) about ordering contact lenses from Boots Contact Lenses Online
A contact lens prescription will normally include the name of the manufacturer
and brand of lenses that you are wearing, the size of the lens: BC (Base Curve)
DIA (Diameter) and SPH (strength of the lenses). It will also have the date of
your last contact lens aftercare appointment with must be within the last 12
months.
It will most likely be written out like this:
Right: 8.6/13.8 -2.75 Cibavision Focus Dailies
Left: 8.6/13.8 -3.00 Cibavision Focus Dailies
Your contact lens prescription, which must be dated within the last 12 months,
is a legal requirement before we can supply any
lenses by mail order within the UK. We need to see a copy of the
prescription or we can contact your optician to confirm this with them. The
prescription will include the name of the lenses, the fitting and the strength.
No. Both prescriptions are different and you will need to ask your optician to
supply you with the details specifically for your contact lenses. A spectacle
prescription will include the Sph, Cyl and Axis for each eye but the contact
lens prescription will have the name of the lenses, the base curve, diameter
and strength for the lenses.
A spectacle prescription will normally look like this:
Right: -3.00
Left: -3.25/-2.50 x 5
The contact lens prescription for the same person will look like this:
Right: 8.6/13.8 -2.75 Cibavision Focus Dailies
Left: 8.6/13.8 -3.00 Cibavision Focus Dailies
No. Although the boxes tell us the type of lenses, legally we either have to
see copy of the prescription signed and dated by your optician within the last
12 months, or we have to confirm the prescription on the telephone with your
optician if you order online.
If you place your order online we have to verify the prescription so we
telephone your optician to confirm that the lenses you want to order are the
correct ones and that your prescription details are valid.
You'll need a current contact lens prescription, and a credit or debit card.
Please refer to our how to order page
for step-by-step instructions.
Yes. Your credit card details are protected when they are sent over the internet using
industry standard SSL encryption. In the unlikely event of the unauthorised use of your
debit or credit card, the majority of banks and card issuers will cover part, or all the
fraudulent charges.
If you have forgotten your password, or your email address has changed, you can
use our password recovery page. If you still have
difficulties, please contact a member
of our Customer Services team on 0845 257 3366 who will be able to help you.
If you cannot find the lenses that you wear listed then please contact a member
of our Customer Services team on 0845 257 3366 who will help you to locate the
correct lenses.
Yes. All our lenses are supplied directly from each manufacturer, just as the lenses are via your optician.
If you cannot find the lenses that you wear listed, then please contact a member
of our Customer Services team on 0845 257 3366 who will help you to locate the
correct lenses.
Any order for contact lenses is carriage free.
Solution orders are normally dispatched on the same day that we receive the
order so delivery is usually within 24 hours. Contact lens orders are normally
dispatched within 24 hours of your contact lens prescription being verified. If
we do not stock a lens usual delivery time is 5-7 working days.
We can offer an express service on most orders. For cost and details please
email us at
support@bootscontactlensesonline.com
or telephone us on 0845 257 3366.
Please contact our Contact lens online team on 0845 257 3366.
Unfortunately Boots Opticians and Boots The Chemist stores are unable to offer an exchange/refund for
goods purchased online.
When you login to your account, you can see an order status for each order.
The order can go through several stages between when you order on the website,
and when you receive it. These are as follows:
- Created
- Order has been added to the website
- Authorized
- Credit/Debit card has been authorized
- ContactByPhone
- Customer needs to be contacted about this order
- AwaitingRxValidation
- Waiting to confirm patient's prescription
- ReadyForPicking
- Order is being processed
- AwaitingDispatch
- Order will be dispatched shortly
- PartShipped
- Part of the order has been dispatched, with the rest to follow
- Completed
- The entire order has been dispatched to the customer
- Cancelled
- The order has been cancelled
- OnHold
- The order is on hold
- ChargeFailed
- Debit or credit card payment failed
For the attention of Boots Vision Plan (BVP) Customers
You may have been affected recently by the local strikes by Royal Mail.
In order to ensure you continue to receive your contact lens orders, at the expected time,
we are working with our supply chain partners to ensure they continue to be delivered on time.
During a strike of longer than four days you will receive your delivery by courier
rather than Royal Mail with no signature being required so you won't have to go to
the depot to pick up your order if you are not available.
We currently send out your lenses two weeks before your wear date,
which should leave enough time for them to get to you if they are delayed.
If you pick your contact lenses up in-store you will not be affected by
the strike and everything will continue as it does now.
Please be assured we are trying to do everything we can to ensure there is no
disruption to our customer deliveries.
We will update this website with further information as we receive it.
We are also striving to improve our routes of communication to you and as
such if you have an email address, please inform your store, we can then use this
to contact you in the, hopefully, unlikely event this will happen again.
If you are worried about not receiving your order in the future it is possible
to pick your contact lenses up from store. These orders are always delivered by
courier so are guaranteed to get there. Please ask your store for further information
about switching to in-store pick up.
We will update this website with further information as we receive it.
For further information please use the Royal Mail website at
www.royalmail.com
If you are being effected by this please contact us to let us know
0845 070 8090
For the attention of Contact Lens By Post (CLBP) Customers
You may have been affected recently by the local strikes by Royal Mail.
In order to ensure you continue to receive your contact lens orders, at the expected time,
we are working with our supply chain partners to ensure they continue to be delivered on time.
With immediate effect we have initiated a pull forward of all dispatches � this means that
your next delivery is likely to be with you a week earlier than expected.
This delivery will be made by Royal Mail, but by allowing more days to get to you we are confident
that you will not be left short of contact lenses.
If you pick your contact lenses up in-store you will not be affected and everything will
continue as it does now.
Please be assured we are trying to do everything we can to ensure there is no disruption to
CLBP deliveries.
We are also striving to improve our routes of communication to you and as such if you have
an email address, please inform your store, we can then look to use this to contact you in the,
hopefully, unlikely event this will happen again.
If you are worried about not receiving your order in the future it is possible to pick
your contact lenses up from store. Please ask your store for further information.
We will update this website with further information as we receive it.
For further information please use the Royal Mail website at
www.royalmail.com