A contact lens prescription will normally include the name of the manufacturer
and brand of lenses that you are wearing, the size of the lens: BC (Base Curve)
DIA (Diameter) and SPH (strength of the lenses). It will also have the date of
your last contact lens aftercare appointment with must be within the last 12
months.
It will most likely be written out like this:
Right: 8.6/13.8 -2.75 Cibavision Focus Dailies
Left: 8.6/13.8 -3.00 Cibavision Focus Dailies
Your contact lens prescription, which must be dated within the last 12 months,
is a legal requirement before we can supply any
lenses by mail order within the UK. We need to see a copy of the
prescription or we can contact your optician to confirm this with them. The
prescription will include the name of the lenses, the fitting and the strength.
No. Both prescriptions are different and you will need to ask your optician to
supply you with the details specifically for your contact lenses. A spectacle
prescription will include the Sph, Cyl and Axis for each eye but the contact
lens prescription will have the name of the lenses, the base curve, diameter
and strength for the lenses.
A spectacle prescription will normally look like this:
Right: -3.00
Left: -3.25/-2.50 x 5
The contact lens prescription for the same person will look like this:
Right: 8.6/13.8 -2.75 Cibavision Focus Dailies
Left: 8.6/13.8 -3.00 Cibavision Focus Dailies
No. Although the boxes tell us the type of lenses, legally we either have to
see copy of the prescription signed and dated by your optician within the last
12 months, or we have to confirm the prescription on the telephone with your
optician if you order online.
If you place your order online we have to verify the prescription so we
telephone your optician to confirm that the lenses you want to order are the
correct ones and that your prescription details are valid.
You'll need a current contact lens prescription, and a credit or debit card.
Please refer to our how to order page
for step-by-step instructions.
Yes. Your credit card details are protected when they are sent over the internet using
industry standard SSL encryption. In the unlikely event of the unauthorised use of your
debit or credit card, the majority of banks and card issuers will cover part, or all the
fraudulent charges.
If you have forgotten your password, or your email address has changed, you can
use our password recovery page. If you still have
difficulties, please contact a member
of our Customer Services team on 0845 257 3366 who will be able to help you.
If you cannot find the lenses that you wear listed then please contact a member
of our Customer Services team on 0845 257 3366 who will help you to locate the
correct lenses.
Yes. All our lenses are supplied directly from each manufacturer, just as the lenses are via your optician.
If you cannot find the lenses that you wear listed, then please contact a member
of our Customer Services team on 0845 257 3366 who will help you to locate the
correct lenses.
Any order for contact lenses is carriage free.
Solution orders are normally dispatched on the same day that we receive the
order so delivery is usually within 24 hours. Contact lens orders are normally
dispatched within 24 hours of your contact lens prescription being verified. If
we do not stock a lens usual delivery time is 5-7 working days.
We can offer an express service on most orders. For cost and details please
email us at
support@bootscontactlensesonline.com
or telephone us on 0845 257 3366.
Unfortunately Boots Opticians and Boots The Chemist stores are unable to offer an exchange/refund for
goods purchased online.
When you login to your account, you can see an order status for each order.
The order can go through several stages between when you order on the website,
and when you receive it. These are as follows: