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Frequently Asked Questions
Are my credit/debit card details safe when ordering online with Boots?
How do I know that the lenses I receive will be the same as my specification?
Can I speak to someone before I order or when I have placed my order?
I have never worn contact lenses before. Can I order them from you?
Can't I just send my sight test prescription?
What is a contact lens specification (prescription)?
How can I re-new my contact lens specification?
What if I can't get my contact lens prescription from my optician?
How can I send my Contact Lens prescription to you?
Can I order 'own branded' contact lenses i.e. Specsavers?
Can I order contact lenses I haven't worn before?
Can I order as many contact lenses as you like?
When will I receive my contact lenses?
How much will I pay for delivery?
How can I re-order if I have a new specification?
I have changed my email address
What is Boots Opticians return policy for contact lenses?
Which credit/debit cards do you accept?
Where can I download a Contact Lens Prescription Form?
Can I make a purchase from outside the UK?
How many Ad Card points do i get with my purchase?
I last purchased my lenses before April 23rd 2010 and cannot access the site
Can I process my order quicker?
I work for Boots, can I use my staff discount?
Are my credit/debit card details safe when ordering online with Boots?
Yes, http://www.bootscontactlensesonline.com ordering system uses a security feature which encrypts your card details.
How do I know that the lenses I receive will be the same as my specification?
We can only supply the contact lenses detailed on your specification. We always verify your specification, before we dispatch your lenses.
Can I speak to someone before I order or when I have placed my order?
Yes, you can speak to one of our advisors on our dedicated Customer Help Line (0845 604 8420 - Monday to Friday, 9am to 6pm) if you have any questions, comments or need help in placing your order. If you want to make an order over the telephone there is an additional £5 charge. If you just need help with making an order online there is no additional charge.
I have never worn contact lenses before. Can I order them from you?
No, not yet. If you have never worn contact lenses, you will need to book a contact lens appointment with an optician. This will determine your suitability for contact lenses and your prescription (i.e. lens type, fit and strength). Once fitting is complete, your optician is legally obliged to give you your prescription, so you can start ordering with us.
Can't I just send my sight test prescription?
No, your contact lens specification is different to the prescription provided for your glasses (spectacles).
What is a contact lens specification (prescription)?
It is different from a sight test prescription. A contact lens specification details the brand of contact lenses you have been fitted with, the fitting measurements and the strength of your lenses. It will be signed and dated by your Optician to indicate when you were fitted for contact lenses and the length of time your specification is valid for
How can I re-new my contact lens specification?
To re-new your specification, simply book an appointment with an Optician for a contact lens aftercare (check-up). This will allow them to check the health of your eyes and ensure that your lens type and prescription are still suitable. Most contact lens wearers are recommended to have a check-up at least every 12 months
What if I can't get my contact lens prescription from my optician?
As long as your contact lens fitting or check-up is complete, your optician is legally obliged to provide you with a full contact lens prescription.
How can I send my Contact Lens prescription to you?
Contact Lens prescription can be sent to us either by:
Post - send your prescription to Boots Contact Lenses, FREEPOST NAT12429, Glasgow, G22BR.
You can also fax us on 0845 604 8326. Email us at support@bootscontactlensesonline.com
Can I order 'own branded' contact lenses i.e. Specsavers?
Many Opticians' own branded lenses are simply re-packaged versions of named brand lenses. We will be adding this information to the site shortly
Can I order contact lenses I haven't worn before?
No, you can only order the contact lenses that are specified on your current contact lens specification
Can I order as many contact lenses as you like?
No. We can only supply you with enough lenses to take you through to the end of your contact lens specification’s validation.
When will I receive my contact lenses?
Many of our contact lenses are available for dispatch within 24hrs of validating your contact lens specification. If we need to order them from our suppliers, we aim to dispatch them within 5 days.
How much will I pay for delivery?
We offer free delivery for all orders anywhere in the UK.
Simply log in using the password you selected when you registered. Your personal details, including your specification will be held on the system, so you can just carry on re-ordering hassle free as long as your contact lens specification details are still valid.
How can I re-order if I have a new specification?
Simply log in using your password and place your order as usual. Once you have placed your order, you will then need to send your new specification to us so we can validate your order. Once this is done, this will be held on the system, making it easy to re-order your contact lenses in the future.
Just click on 'My Account' and on the 'Forgetten Password' link. If you still require further assistance please call our Customer Help Line (0845 604 8420 Monday to Friday, 9am to 6pm) and one of our advisors will be able to help.
I have changed my email address
Simply log in using your password and your old email address. Once you are logged in, you can change your email address by clicking on 'Personal Details' within the 'My Account' section. If you still require further assistance please call our Customer Help Line (0845 604 8420 - Monday to Friday, 9am to 6pm) and one of our advisors will be able to help.
What is Boots Opticians return policy for contact lenses?
We offer a 28 day returns policy on all contact lenses we sell, as long as they are returned unopened, unmarked and in its original packaging to our Freepost address and we will refund you once they are received and checked.
Boots Contact Lenses FREEPOST NAT12429 Glasgow G2 2BR
Which credit/debit cards do you accept?
We accept most UK registered credit and debit cards which includes Visa, MasterCard and Switch
Where can I download a Contact Lens Prescription Form?
If you do not have a contact lens prescription, why not download our contact lens prescription form.
Download Contact Lens Prescription Form
After your contact lens check-up please ask your opticians to complete the form. Once complete visit our website to order your contact lenses and send us your completed form.
Can i make a purchase from outside the UK?
No, not at this time
How many Ad Card points do i get with my purchase?
You'll collect 1 points for every pound you spend in store and online. You can spend your points on almost everything in store. After shopping online your points will automatically be uploaded onto your Advantage Card 14 days after the transaction. Normal Advantage Card terms and conditions apply, please see terms and conditions for full details.
I last purchased my lenses before April 23rd 2010 and cannot access the site
We relaunched the website on this date, you will need to re register your details on this new site
Can I process my order quicker?
You can use our freepost address to send in your specification however this may take longer than normal post. If it is urgent, please send your specification via email, first class post or special delivery. Ensure you have provided your opticians details in case we have any queries.
I work for Boots, can I use my staff discount?
Yes, please email us with your staff discount card number and employee number and we will discount your order